Return & Refund Policy

Return & Refund Policy

Last Updated: March 20, 2025

Overview
We at Shopnex want to ensure your shopping experience is satisfactory. This policy outlines our procedures for returns, refunds, and exchanges.

Return Window
- 3 days from the date of delivery
- Must provide original order number
- Items must be unused and in original condition
- Returns after 3 days will not be accepted
- Special items may have modified return periods

Return Eligibility
Items must be:
- In new, unused condition
- In original packaging
- Include all tags and accessories
- Accompanied by proof of purchase
- Free from damage or wear

Non-Returnable Items
- Personal care items
- Fashion accessories
- Sale or clearance items
- Customized products
- Items marked as "Final Sale"

Return Process
To return an item:
- Log into your account
- Select the order to return
- Choose items for return
- Select return reason
- Print return label
- Pack items securely

Refund Processing
- Original payment method will be refunded
- Processing time: 1-4 business days
- Credit card refunds to original card only
- UPI/Net Banking refunds within 5-7 days
- Wallet refunds within 24-48 hours

Exchange Policy
- Exchanges available for size/color variations
- Subject to product availability
- Exchange requests within 3-day window
- Original shipping charges non-refundable
- New shipping charges may apply

Return Shipping
- Return shipping costs borne by customer
- Items must be properly packaged
- Original packaging must be protected
- Damaged returns may be rejected
- Track your return shipment

Damaged or Incorrect Items
If you receive:
- Damaged items: Report within 48 hours
- Wrong items: Report within 3 days
- Missing items: Report immediately
- Provide photos of damage
- Keep all original packaging

Special Circumstances
- Festival/Sale purchases: Standard policy applies
- Gift returns: Store credit available
- Online purchases: Can return to physical stores
- International orders: Additional rules apply
- Bulk orders: Special conditions may apply

Quality Promise
We ensure:
- 100% authentic products
- Quality inspection before shipping
- Secure packaging
- Proper handling
- Customer satisfaction

Contact for Returns
For return assistance:
Email: support@clicknbuys.shop

Important Notes
- Keep your order invoice
- Take photos before returning
- Use tracking for shipments
- Follow packaging guidelines
- Retain return confirmation

Cancellation Policy
- Orders can be cancelled before shipping
- Cancellation charges may apply
- Full refund for cancelled orders
- Instant cancellation on unpaid orders
- Processing time: 24-48 hours

Refund Timeline
- Credit/Debit Cards: 5-7 business days
- UPI: 3-5 business days
- Net Banking: 3-5 business days
- Store Credit: Immediate
- Wallet: 24-48 hours

Amendments
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting.

Language
The English version of this return policy shall prevail in case of any discrepancy.